Differentiated Customers and Firms

The dissertation considers the heterogenity of firms. It consists of a theoretical and an empirical part. In the theoretical part it is examined to what extent asymmetries between customers have an impact on firm behavior. In the empirical part, the author analyzes the level of heterogeneity of firm performance within industries. Chapter 1 introduces the reader into the topic of firm heterogeneity. Chapter 2 provides an overview over the recent literature on horizontal product differentiation. In Chapter 3 the Hotelling duopoly model à la d’Aspremont, Gabszewicz and Thisse (1979) is generalized with respect to the number of firms. It is shown that the number of firms has an impact on the level of product differentiation. The Principle of Maximum Differentiation valid for the duopoly does not hold for the oligoply case. In Chapter 4, the optimal investment in a new distribution technology in markets with consumer switching costs is investigated using a real option model. Chapter 5 corresponds to the empirical part of the dissertation. It is studied if there are firms within industries with a similar long-run performance (performance groups) and how much of the total variance of the firm profits are explained by these firm groups.